Terms of service

Last updated: 30 August 2026

1. About Us

This website is operated by All Out Hobbys, a trading name of All Out Companies Ltd.

Throughout these Terms, the terms "we", "us", "our" and "All Out Hobbys" refer to All Out Companies Ltd trading as All Out Hobbys.

Our details are:

Trading name: All Out Hobbys
Legal entity: All Out Companies Ltd
Company number: 12808593
Registered in: England and Wales
Registered office: 28 Maybury Close, Slough, SL1 6EY, United Kingdom
VAT number: GB 358 6608 59
Email: info@allouthobbys.co.uk

Our online store is powered by Shopify.

These Terms of Service apply to your use of our website and to purchases made through our online store.

Please read these Terms carefully before using our website or placing an order.

2. Other Policies

These Terms should be read together with our other policies, including our:

  • Privacy Policy;

  • Refund & Returns Policy;

  • Shipping & Delivery Policy; and

  • Sell To Us Terms, where applicable.

Where you use our Sell To Us service to offer products to us for purchase, the separate Sell To Us Terms will apply to that transaction.

Our Privacy Policy explains how we collect and process personal information.

Nothing in these Terms affects any rights you have under applicable UK consumer law.

3. Using Our Website

You may use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful purposes;

  • Attempt to gain unauthorised access to our website, servers or systems;

  • Introduce viruses, malware or other harmful material;

  • Interfere with the operation or security of our website;

  • Attempt to obtain personal information belonging to another person without authorisation;

  • Misrepresent your identity;

  • Use our website in a manner that infringes another person's rights; or

  • Use automated systems to access or extract information from our website where we have expressly prohibited such activity.

We reserve the right to restrict or suspend access to our website where we reasonably believe these Terms have been breached.

4. Age and Capacity

You must be legally capable of entering into a contract to place an order through our website.

If you are under 18, you should use our website and make purchases only with the involvement and permission of a parent or legal guardian where appropriate.

5. Customer Accounts

You may be able to create a customer account through our website.

You are responsible for:

  • Providing accurate and current information;

  • Keeping your login credentials secure; and

  • Informing us if you believe your account has been accessed without permission.

You must not use another person's account without their permission.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms.

6. Our Products

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your screen, device and display settings.

Packaging designs may also occasionally change without notice from manufacturers.

Such variations do not affect your statutory rights where a product is not as described.

7. Trading Cards and Collectibles

Many products sold by All Out Hobbys are trading cards, sealed trading card products and collectible items.

Where condition is relevant, the condition stated on the product listing forms part of the product description.

For single trading cards, details such as the card name, set, card number, rarity, language, finish and condition will be provided where relevant.

Collectible packaging can form an important part of the value of a product. We therefore take reasonable care when storing and dispatching collectible products.

Minor manufacturing variations that are inherent in the manufacture of trading cards or collectible products may occur.

Nothing in this section limits your rights where an item is faulty, damaged, not as described or otherwise fails to meet your statutory consumer rights.

8. Product Availability

All products are subject to availability.

Although we make reasonable efforts to maintain accurate stock levels, occasionally an item may become unavailable after you place an order.

If we are unable to supply an item, we will contact you as soon as reasonably possible.

We may offer you the option of:

  • Waiting for the item to become available;

  • Selecting an alternative product, with your agreement; or

  • Receiving a refund for the unavailable item.

We will not substitute a product without your agreement.

9. Prices

Prices displayed on our website are shown in pounds sterling (£).

Where applicable, prices shown to consumers include VAT.

Delivery charges, where applicable, will be displayed before you complete your order.

We may change prices at any time, but changes will not normally affect orders that we have already accepted.

10. Pricing and Listing Errors

We make reasonable efforts to ensure prices and product information are accurate.

Occasionally, a product may be listed with an obvious pricing, stock or description error.

If we discover an error after you have placed an order but before the order has been accepted or dispatched, we may contact you to explain the error.

Where appropriate, we may:

  • Give you the opportunity to purchase the product at the correct price;

  • Correct the product information; or

  • Cancel the affected order and issue a full refund.

We will not deliberately use pricing errors to avoid fulfilling orders where a valid contract has already been formed.

11. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your basket.

You should check your order carefully before submitting it.

After placing an order, you will normally receive an automated email confirming that we have received it.

An acknowledgement that we have received your order does not necessarily mean that your order has been accepted.

A contract between you and us is formed when we confirm that your order has been accepted and/or dispatched.

12. Our Right to Refuse or Cancel an Order

We may refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • There has been an obvious pricing or listing error;

  • Payment cannot be authorised;

  • We reasonably suspect fraud or unauthorised payment activity;

  • The delivery address cannot reasonably be serviced;

  • You have breached these Terms; or

  • We are legally unable to supply the product.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled items.

We will not exercise this right in a way that unlawfully restricts your consumer rights.

13. Payment

Payment must be made using one of the payment methods available at checkout.

You confirm that you are authorised to use the payment method supplied.

Payments may be processed by Shopify and/or third-party payment providers.

We do not normally receive or store your full payment card details.

Orders may be subject to fraud prevention and payment verification checks.

14. Delivery

We currently deliver to UK addresses only.

Orders are sent using Royal Mail, including Royal Mail Tracked 24 and Royal Mail Tracked 48 where available.

We aim to dispatch in-stock orders within 2 working days, subject to stock availability and successful payment processing.

Full details of our delivery arrangements are contained in our Shipping & Delivery Policy.

Delivery dates and times provided by Royal Mail are estimates unless a service is expressly stated to be guaranteed.

15. Risk in the Goods

Risk of loss or damage to goods remains with us until the goods are delivered to you, or to another person identified by you to receive them.

Handing your parcel to Royal Mail does not automatically transfer the risk of loss to you.

If a parcel is lost or damaged before delivery, please contact us so that we can investigate the matter and provide an appropriate remedy where required.

16. Free Delivery

We currently offer free UK delivery on qualifying orders of £50 or more.

Any applicable conditions will be displayed on our website or at checkout.

Unless otherwise stated, the qualifying order value is calculated after discounts have been applied.

We reserve the right to change or withdraw promotional free-delivery offers for future orders.

17. Cancellations and Returns

Your rights to cancel an online order, return products and obtain refunds are set out in our Refund & Returns Policy.

UK consumers will normally have a statutory right to cancel an eligible online purchase within 14 days of receiving the goods, subject to applicable exceptions.

Our current voluntary returns policy provides eligible customers with up to 30 days after receiving an item to request a return.

For change-of-mind returns, customers are responsible for return postage as explained in our Refund & Returns Policy.

This does not affect your statutory rights.

18. Faulty, Damaged or Incorrect Products

Goods supplied by us must comply with applicable UK consumer law.

If an item is:

  • Faulty;

  • Damaged;

  • Not as described;

  • Incorrectly supplied; or

  • Otherwise fails to meet applicable statutory standards,

please contact us at:

info@allouthobbys.co.uk

Your rights relating to faulty goods are separate from our voluntary 30-day returns policy.

19. Pre-Orders

We do not currently offer pre-orders.

If we introduce pre-orders in the future, products offered on this basis will be clearly identified.

Estimated release or availability dates may be supplied by manufacturers or distributors and may change.

Where an order contains both in-stock products and pre-order products, our current intention is for available products and pre-order products to be dispatched separately.

Any specific pre-order terms will be displayed when the service is introduced.

20. Promotions and Discount Codes

We may occasionally offer promotional discounts or discount codes.

Promotions may:

  • Have an expiry date;

  • Be restricted to certain products;

  • Require a minimum order value;

  • Be limited to one use per customer; or

  • Be subject to additional terms.

Unless expressly stated otherwise, promotional codes cannot be exchanged for cash.

We may refuse or withdraw a promotional code where it has been used fraudulently or contrary to the applicable promotion terms.

21. Gift Cards

Where gift cards are offered, any specific terms applicable to them will be displayed when purchased.

Gift cards cannot normally be exchanged for cash except where required by law.

22. Intellectual Property

Unless otherwise stated, the content of the All Out Hobbys website, including our own:

  • Branding;

  • Logo;

  • Website design;

  • Text;

  • Graphics;

  • Photography;

  • Videos; and

  • Original content,

is owned by or licensed to All Out Companies Ltd and is protected by applicable intellectual property law.

You may use our website for your personal, non-commercial use.

You must not reproduce, copy, republish or commercially exploit our original website content without permission, except where permitted by law.

23. Third-Party Trademarks

Product names, brand names, logos and trademarks belonging to manufacturers and other third parties remain the property of their respective owners.

References to Pokémon, Funko or any other third-party brand are used for identification and description of genuine products.

Unless expressly stated otherwise, All Out Hobbys is not claiming ownership of those third-party trademarks.

24. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce technology used to operate our website.

Purchases made through our store are transactions between you and All Out Companies Ltd trading as All Out Hobbys.

Shopify is not the seller of the products supplied by All Out Hobbys.

25. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties.

We are not responsible for the content, availability or privacy practices of websites that we do not control.

When using a third-party service, you may also be subject to that provider's terms and privacy policy.

26. Reviews and Other Customer Content

Where our website allows customers to submit reviews, photographs or other content, you confirm that:

  • The content is genuinely yours or you have permission to submit it;

  • It does not infringe another person's rights;

  • It is not unlawful, defamatory or misleading; and

  • It does not contain malicious software or inappropriate material.

By submitting content to us, you grant us permission to display and use that content in connection with All Out Hobbys and our products, including reasonable promotional use.

You retain ownership of your original content.

We may remove customer content where we reasonably believe it breaches these Terms or applicable law.

27. Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted access.

We may temporarily suspend access for:

  • Maintenance;

  • Security;

  • Technical problems;

  • Updates; or

  • Circumstances outside our reasonable control.

Where reasonably possible, we will minimise disruption.

28. Our Liability to Consumers

Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so.

In particular, nothing excludes or limits liability for:

  • Death or personal injury caused by our negligence;

  • Fraud or fraudulent misrepresentation; or

  • Your statutory consumer rights.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable.

Products sold through our consumer website are intended primarily for private use. We are not responsible for business losses such as loss of profit, revenue, contracts or business opportunities where a consumer purchases products for purposes outside the scope of a consumer transaction, except where liability cannot lawfully be excluded.

29. Personal Information

Our collection and use of personal information is governed by our Privacy Policy.

For the purposes of UK data protection law, All Out Companies Ltd is the data controller for personal information processed by All Out Hobbys, except where another organisation acts as an independent controller.

30. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

  • Changes to our business;

  • Changes to our website or services;

  • Legal or regulatory requirements; or

  • Changes to our policies.

The latest version will always be published on our website with an updated "Last updated" date.

Changes will not normally retrospectively alter the terms of an order already accepted unless required by law or agreed with you.

31. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

32. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

33. Governing Law and Jurisdiction

These Terms and contracts formed through our website are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you will also retain any mandatory protections available to you under the laws applicable where you live.

Nothing in these Terms prevents a UK consumer from bringing proceedings in a court that they are legally entitled to use.

34. Complaints

If you have a complaint regarding an order or our service, please contact us in the first instance at:

info@allouthobbys.co.uk

Please provide your name, order number where applicable and details of your complaint so that we can investigate it.

We will make reasonable efforts to resolve complaints promptly.

35. Contact Information

Questions about these Terms or purchases made through our website should be sent to:

All Out Hobbys
A trading name of All Out Companies Ltd

Email: info@allouthobbys.co.uk
Registered office: 28 Maybury Close, Slough, SL1 6EY, United Kingdom
Company number: 12808593
Registered in: England and Wales
VAT number: GB 358 6608 59