Shipping policy
Last updated: 30 August 2026
At All Out Hobbys, we aim to pack and dispatch your order safely and as quickly as possible. This policy explains our dispatch times, delivery services and what happens if there is a delay or delivery issue.
Dispatch Times
We aim to dispatch all in-stock orders within 2 working days of the order being placed, subject to stock availability and successful payment authorisation.
Our working days are Monday to Friday, excluding UK bank holidays.
Orders placed on weekends or UK bank holidays will begin processing on the next working day.
If we become aware that your order is likely to be delayed beyond our normal 2-working-day dispatch timeframe, we will contact you using the details provided with your order and keep you updated.
UK Delivery Only
We currently deliver to UK addresses only.
International delivery is not currently available.
Royal Mail Delivery
All orders are dispatched using Royal Mail.
The delivery services available are:
- Royal Mail Tracked 24
- Royal Mail Tracked 48
The available delivery options and applicable charges will be shown at checkout before you complete your purchase.
Delivery times quoted by Royal Mail are delivery aims rather than guaranteed delivery times unless expressly stated otherwise.
Our 2-working-day dispatch timeframe is separate from Royal Mail's delivery timeframe.
For example, an order may take up to 2 working days to be dispatched, after which Royal Mail's delivery timeframe begins.
Free UK Delivery
We offer free UK delivery on orders of £50 or more.
The applicable free delivery option will be displayed automatically at checkout when your order qualifies.
The £50 threshold relates to the value of qualifying products in your order after any applicable discounts have been applied.
Tracking
All of our delivery services are tracked.
Once your order has been dispatched, you will normally receive a dispatch confirmation containing your Royal Mail tracking information.
Please allow some time after receiving your dispatch notification for tracking information to become active on Royal Mail's systems.
Stock Availability
All orders are subject to stock availability.
We make every effort to ensure that stock levels shown on our website are accurate. However, on rare occasions an item may become unavailable after an order has been placed.
If we are unable to fulfil an item in your order, we will contact you as soon as reasonably possible.
Depending on the circumstances, we may offer you the option to:
- Wait for the item to become available;
- Select an alternative product where appropriate; or
- Receive a refund for the unavailable item.
We will never substitute a product without your agreement.
Pre-Orders
We do not currently offer pre-orders.
If we introduce pre-orders in the future, pre-order products will be clearly identified and will not be subject to our standard 2-working-day dispatch timeframe.
Where a future order contains both in-stock products and pre-order products, the available products and pre-order products will be dispatched separately.
Any applicable pre-order terms and estimated release dates will be clearly displayed at the time of purchase.
Delivery Delays
Once an order has been handed to Royal Mail, occasional delays may occur that are outside our direct control.
These may include:
- Royal Mail service disruption;
- Severe weather;
- Industrial action;
- Seasonal periods of unusually high demand;
- Incorrect or incomplete delivery addresses; or
- Other circumstances outside our reasonable control.
If your order has not arrived within the expected timeframe, please contact us and we will assist you with investigating the delivery.
Lost Parcels
If you believe your parcel has been lost, please contact us at:
We may need to wait until Royal Mail considers the parcel lost before we are able to open an investigation or claim.
Where an order is confirmed as lost before it has been delivered to you, we will resolve the matter in accordance with your applicable statutory consumer rights.
Incorrect Delivery Addresses
Customers are responsible for ensuring that the delivery address entered at checkout is complete and accurate.
If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to amend the address where possible, but we cannot guarantee that changes can be made once an order has begun being processed or dispatched.
If an order is returned to us because an incorrect or incomplete address was supplied, additional postage charges may apply if you ask us to resend the order.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at:
Please provide:
- Your order number;
- A description of the problem;
- Photographs of the external packaging;
- Photographs of the damaged product; and
- Any other relevant information.
Please retain the product and its packaging while we investigate the issue.
This does not affect your statutory consumer rights in relation to faulty, damaged or incorrectly supplied goods.
Local Collection
We do not currently offer local collection.
All orders placed through our website must be delivered using one of the Royal Mail delivery services available at checkout.
Contact Us
If you have any questions about shipping or delivery, please contact:
All Out Hobbys
Email: info@allouthobbys.co.uk
You can also contact us using the Contact Us page on our website.