Privacy policy
Last updated: 11 October 2026
All Out Hobbys is a trading name of All Out Companies Ltd ("All Out Hobbys", "we", "us" or "our").
All Out Companies Ltd is the data controller responsible for personal information processed through the All Out Hobbys website and services.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, create an account, place an order, use our Sell To Us service, contact us or otherwise interact with All Out Hobbys.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
Who We Are
Trading name: All Out Hobbys
Legal entity: All Out Companies Ltd
Registered in: England and Wales
Company number: 12808593
Registered office: 28 Maybury Close, Slough, SL1 6EY, United Kingdom
Email: info@allouthobbys.co.uk
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR") and Data Protection Act 2018, All Out Companies Ltd is the data controller of your personal information.
Personal Information We Collect
The personal information we collect depends on how you interact with our website and services.
We may collect the following categories of information:
Contact Information
This may include:
- Your name;
- Email address;
- Telephone number;
- Billing address; and
- Delivery address.
Account Information
If you create an account with us, we may collect information including:
- Your name;
- Email address;
- Account preferences;
- Login information; and
- Account activity.
Passwords and other authentication information may be processed by Shopify or other service providers on our behalf.
Order and Transaction Information
When you place an order, we may collect information including:
- Products purchased;
- Order value;
- Delivery method;
- Billing and delivery information;
- Returns and refunds;
- Previous transactions; and
- Payment status.
Payment Information
Payments are processed through Shopify and/or the payment providers made available through our checkout.
Payment providers may collect information such as your card details or other payment information.
We do not normally receive or store your full payment card number. We may receive information relating to the transaction, such as payment status, payment method and transaction reference.
Sell To Us Information
If you use our Sell To Us service, we may process information you provide in connection with the proposed sale, including:
- Your contact information;
- Details of the products or trading cards you wish to sell;
- Photographs or descriptions you provide;
- Communications relating to the valuation or offer;
- Delivery or postage information; and
- Payment information required for us to pay you where a transaction is completed.
Verified Buyer Application Information
If you apply to become a verified buyer, we may process:
- Your name, email address and address;
- Your answers to the questions on our application form about your collecting, including when you started collecting, whether you have taken a break, what you collect, what got you into the hobby, what you like most about collecting and your collection goals;
- Your favourite Pokémon and your answers to our trivia questions;
- Links to, or the usernames of, your social media profiles;
- Photographs of your collection, or links to them;
- Your answers about whether you buy to resell for a profit and whether you buy for other people, including your relationship to them and, where relevant, how many children you buy for; and
- Our decision on your application and, if you are approved, your verified buyer status.
We ask you not to give us the names of other people or children, and to keep people and personal details (such as an address on a parcel) out of your photographs.
Communications
If you contact us, we may retain information contained within your communication, including emails, contact form submissions and customer service enquiries.
Technical and Device Information
When you use our website, we may automatically receive information including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Network information;
- Website activity; and
- Other technical identifiers.
Website Usage Information
We may collect information about how you interact with our website, such as:
- Pages viewed;
- Products viewed;
- Products added to your basket;
- Search activity;
- Purchases; and
- How you navigate our website.
Some of this information is collected using cookies and similar technologies.
How We Collect Personal Information
We may collect personal information:
- Directly from you, for example when you place an order, create an account, contact us or use our Sell To Us service;
- Automatically, when you visit or interact with our website;
- Through cookies and similar technologies;
- From Shopify and our service providers where necessary to provide our services;
- From payment providers in connection with transactions;
- From publicly available information, such as the social media profiles you give us when you apply to become a verified buyer; and
- From other third parties where permitted by law.
How We Use Your Personal Information
We use your personal information for the purposes described below.
Processing and Fulfilling Orders
We use your information to:
- Process your order;
- Take or confirm payment;
- Arrange delivery;
- Send order and dispatch confirmations;
- Deal with returns and refunds; and
- Provide customer service.
Our lawful basis for this processing is generally that it is necessary to perform our contract with you or to take steps at your request before entering into a contract.
Sell To Us Transactions
We may process personal information to:
- Assess products offered to us;
- Communicate offers;
- Receive products;
- Complete purchases from sellers; and
- Make payments.
Our lawful basis is generally that the processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Verified Buyer Applications
We use the information described above to:
- Assess your application;
- Check that you are a genuine collector buying for your own collection and not a reseller, which includes reviewing the social media profiles and photographs you give us;
- Decide whether your account can buy restricted products; and
- Record and manage your verified buyer status.
Our decisions about applications are made by our staff. We do not make them solely by automated means.
Our lawful basis is our legitimate interests in making sure that restricted products are sold to genuine collectors and are not bought for resale. We have considered those interests against your rights and freedoms. You can object to this processing at any time (see "Your Rights").
We will contact you at the email address on your account about the outcome of your application.
Automated emails about your verified buyer status are only sent to customers who have subscribed to our marketing emails. You can subscribe or unsubscribe at any time from your account profile.
Customer Accounts
We process information necessary to create, maintain and operate customer accounts.
Our lawful basis is generally performance of our contract with you and, where appropriate, our legitimate interests in providing and administering our services.
Customer Support and Communications
We use personal information to respond to enquiries, resolve problems and communicate with you about orders or our services.
Our lawful basis may be performance of a contract, compliance with a legal obligation, or our legitimate interests in providing effective customer service.
Fraud Prevention and Security
We may process information to:
- Detect and prevent fraud;
- Protect our website;
- Protect our customers;
- Investigate suspicious transactions; and
- Maintain the security of our systems.
Our lawful basis is our legitimate interests in protecting our business, customers and services, and where applicable compliance with legal obligations.
Legal and Regulatory Requirements
We may process and retain information where necessary to:
- Meet tax and accounting obligations;
- Comply with consumer protection laws;
- Respond to legitimate requests from law enforcement or regulatory bodies;
- Establish, exercise or defend legal claims; and
- Comply with other applicable legal requirements.
Our lawful basis is generally compliance with a legal obligation or, where applicable, our legitimate interests in protecting our legal rights.
Marketing
Where permitted by law, we may use your contact information to send you information about All Out Hobbys products, offers, promotions and other updates.
Where consent is required, we will only send such marketing where you have provided the appropriate consent.
In certain circumstances, UK law may allow us to contact existing customers about our own similar products or services where the applicable requirements are met.
You may unsubscribe from marketing emails at any time by using the unsubscribe link contained within the email or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending you necessary transactional messages relating to your orders or account.
Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies are small files or pieces of information stored or accessed on your device when you visit a website.
We may use cookies for purposes including:
- Operating our website and checkout;
- Remembering your preferences;
- Keeping your shopping basket working;
- Maintaining website security;
- Understanding how visitors use our website;
- Measuring website performance;
- Personalising your experience; and
- Advertising and marketing where applicable.
Some cookies are strictly necessary for our website to function.
Other cookies, such as certain analytics, advertising or personalisation cookies, may require your consent.
Where consent is required, these cookies will only be used in accordance with the preferences you select through our cookie consent banner.
You can use the cookie banner or privacy preference controls available on our website to:
- Accept cookies;
- Decline non-essential cookies; or
- Manage your cookie preferences.
You may change your preferences where the relevant controls are available.
Your browser may also allow you to block or delete cookies, although doing so may prevent certain parts of our website from functioning correctly.
How We Share Personal Information
We may share personal information where reasonably necessary to operate our business and provide our services.
This may include sharing information with:
Shopify
Our online store is powered and hosted by Shopify. Shopify processes personal information in connection with providing and operating our ecommerce platform, including information about your access to and use of our store and information you submit through it. This includes information you send us through our forms, which reaches us by email through Shopify. Shopify and its service providers may process this information in countries outside the United Kingdom (see "International Transfers"). You can find further information in Shopify's own privacy information.
Payment Providers
We may share or transmit information to payment providers to process transactions, prevent fraud and administer payments and refunds.
Royal Mail
Where necessary to fulfil an order, we may provide Royal Mail with information such as your:
- Name;
- Delivery address;
- Email address;
- Telephone number; and
- Delivery information.
This information is used to deliver and provide tracking for your order.
Technology and Service Providers
We may use third-party organisations that assist us with services such as:
- Website hosting;
- Ecommerce functionality;
- Email communications;
- Analytics;
- Marketing;
- Fraud prevention;
- IT and security; and
- Customer support.
These organisations may process personal information on our behalf where necessary to provide their services.
Professional and Legal Requirements
We may disclose personal information to professional advisers, regulators, government bodies, law enforcement authorities or other organisations where:
- Required by law;
- Necessary to protect our legal rights;
- Necessary to investigate fraud or unlawful activity; or
- Required in connection with legal proceedings.
Business Transactions
If our business is sold, merged, reorganised or transferred, personal information may be disclosed as part of that transaction subject to applicable data protection law.
International Transfers
Some of our service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure the transfer complies with applicable UK data protection law.
Where required, this may include relying on:
- A country recognised by the UK as providing an adequate level of data protection; or
- Appropriate contractual and organisational safeguards permitted under UK data protection law.
How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.
The period for which we retain information will depend on factors including:
- Whether you have an active customer account;
- Whether the information relates to an order or transaction;
- Tax and accounting requirements;
- Legal and regulatory requirements;
- Fraud prevention and security requirements;
- Whether there is an ongoing dispute or claim; and
- Whether information is required to enforce our agreements or protect our legal rights.
When personal information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it where appropriate.
Verified buyer applications: we keep an approved application for as long as you remain a verified buyer. If your application is declined, we delete it one calendar month after we decline it.
Security
We take reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access;
- Loss;
- Misuse;
- Alteration; and
- Unlawful disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
You should therefore take appropriate steps to protect your account information and passwords.
Your Rights
Under UK data protection law, you may have rights including:
Right of Access
You may ask us for confirmation of whether we process your personal information and request a copy of the information we hold about you.
Right to Rectification
You may ask us to correct personal information that is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you may ask us to delete your personal information.
Right to Restrict Processing
You may have the right to ask us to restrict how we use your personal information in certain circumstances.
Right to Data Portability
In certain circumstances, you may have the right to receive personal information you provided to us in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.
Right to Object
You may have the right to object to certain uses of your personal information, including processing carried out on the basis of legitimate interests and direct marketing.
Right to Withdraw Consent
Where we rely on your consent, you may withdraw that consent at any time.
Withdrawing consent does not affect processing that was lawfully carried out before your consent was withdrawn.
To exercise any of these rights, contact:
We may need to verify your identity before responding to a request.
Your rights are subject to the conditions and exceptions provided by applicable data protection legislation.
Complaints
If you have any concerns about how we use your personal information, please contact us first at:
We will aim to resolve your concerns.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Further information about your data protection rights and how to make a complaint is available from the ICO.
Children's Privacy
Our website and services are intended for customers who are legally able to enter into transactions with us.
We do not knowingly use children's personal information for marketing or behavioural advertising in circumstances where this would be unlawful.
If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact:
We will investigate the matter and take appropriate action.
When you apply to become a verified buyer we may ask whether you buy for children and how many children you buy for. We do not ask for children's names or ages.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of websites that we do not control.
If you follow a link to another website, we recommend reviewing that organisation's privacy policy before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services;
- Changes to the way we process personal information;
- Changes to our service providers; or
- Legal or regulatory requirements.
The latest version will be published on this website and the Last updated date at the top of this policy will be amended.
Contact Us
If you have questions about this Privacy Policy, our privacy practices or would like to exercise any of your data protection rights, please contact:
All Out Hobbys
A trading name of All Out Companies Ltd
Email: info@allouthobbys.co.uk
Registered office: 28 Maybury Close, Slough, SL1 6EY, United Kingdom
For the purposes of UK data protection law, All Out Companies Ltd is the data controller responsible for your personal information.