Refund policy
Last updated: 30 August 2026
At All Out Hobbys, we want you to be happy with your purchase. In addition to your statutory consumer rights, we offer a 30-day returns policy on eligible products.
30-Day Returns Policy
You may request a return within 30 days of receiving your order.
For returns requested outside of your statutory 14-day cancellation period, items must be returned in their original condition, unused and, where applicable, with their original packaging, tags, seals and accessories.
To request a return, please contact us at:
Please include your order number and details of the item or items you wish to return.
Please do not send items back to us without first contacting us and receiving return instructions.
Your Right to Cancel an Online Order
If you are a UK consumer purchasing from us online, you normally have a legal right to cancel your order without giving a reason.
You have 14 days from the day you receive your goods to tell us that you wish to cancel your order.
Once you have notified us that you wish to cancel, you then have a further 14 days to return the goods to us.
To exercise your right to cancel, please email:
Please clearly state that you wish to cancel your order and include your order number.
You may inspect and handle an item to the extent reasonably necessary to establish its nature, characteristics and functionality.
If an item has been handled beyond what would reasonably be permitted when examining an item in a shop and this has resulted in a reduction in its value, we may make an appropriate deduction from your refund where permitted by law.
Return Postage
For returns where you have simply changed your mind, you are responsible for the cost of returning the item to us.
We strongly recommend using a tracked delivery service and retaining your proof of postage until your return has been received and processed.
You are responsible for ensuring that returned products are appropriately packaged to prevent damage during transit.
If an item is faulty, damaged, incorrectly supplied or not as described, we will cover reasonable return postage costs where appropriate.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as reasonably possible after receiving it.
If an item is defective, damaged, incorrectly supplied or not as described, please contact us as soon as possible at:
Please include your order number, details of the issue and, where possible, photographs of the product and any damaged packaging.
We will assess the issue and provide appropriate instructions.
Where goods are faulty, damaged, not as described or otherwise fail to meet your statutory consumer rights, we will provide an appropriate remedy in accordance with UK consumer law.
Nothing in this policy affects your statutory rights.
Trading Cards, Sealed Products & Collectibles
Many of the products sold by All Out Hobbys are collectible products where the condition of the product and its packaging can significantly affect its value.
Please therefore take care when inspecting trading cards, sealed trading card products, Funko products and other collectibles.
Opening sealed packaging, removing protective films, damaging boxes or packaging, removing labels or seals, or otherwise handling a collectible beyond what is reasonably necessary to inspect it may reduce its value.
Where permitted by law, we reserve the right to make an appropriate deduction from a refund where handling beyond what is reasonably necessary has resulted in a reduction in the value of the product.
For example, opening a sealed trading card product may significantly alter its value compared with the same product in its original factory-sealed condition.
This does not affect your statutory rights where a product is faulty, damaged, incorrectly supplied or not as described.
Single Trading Cards
Single trading cards should be returned in the same condition in which they were supplied.
We recommend that cards are returned using appropriate protective packaging to prevent bending, scratching, water damage or other damage while in transit.
Where a return is made under our additional 30-day returns policy rather than your statutory cancellation rights, cards must be returned in their original condition.
Any applicable condition description shown on the product listing forms part of the description of the product.
Exceptions
Certain products may not be eligible for cancellation or return where an exception is permitted under applicable consumer law.
These may include goods that:
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Have been made to your specifications or clearly personalised;
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Are liable to deteriorate or expire rapidly;
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Are otherwise specifically excluded from cancellation rights by applicable consumer legislation.
Where a particular product is subject to an applicable exception, we will make this clear where appropriate.
These exceptions do not remove your rights where an item is faulty, damaged, incorrectly supplied or not as described.
Sale & Discounted Items
Sale and discounted products have the same statutory consumer rights as full-price products.
A reduced price does not affect your rights where a product is faulty, damaged, incorrectly supplied or not as described.
Gift Cards
Gift cards are not normally eligible for return under our voluntary 30-day returns policy, except where required by law.
This does not affect any statutory rights that may apply.
Exchanges
We do not currently operate a direct exchange service.
If you would like a different product, the quickest option is normally to return the original item in accordance with this policy and place a separate order for the replacement product.
This helps ensure that the replacement item does not sell out while your return is being processed.
Refunds
Once we have received your return, we will inspect it and notify you of the outcome.
Approved refunds will be made to the original payment method used when placing the order.
Where you exercise your statutory right to cancel an online order, we will issue any refund due within the time required by law.
We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back to us, whichever occurs first.
Where applicable, a refund following the statutory cancellation of an entire order will include the cost of our standard delivery option.
If you selected a more expensive delivery service, such as an upgraded delivery option, we are not required to refund the additional amount above the cost of our standard delivery service.
Please be aware that once we have issued a refund, your bank, card provider or payment provider may require additional time to process the funds and show them in your account.
If you believe there is an issue with a refund, please contact us at:
Partial Returns
If you return only part of an order, any refund of the original delivery charge will depend on the circumstances of the return and your applicable statutory rights.
Returning one item from a multi-item order does not necessarily entitle you to a refund of the original delivery charge where the remaining items would have incurred the same delivery cost.
Orders Returned to Sender
If an order is returned to us because an incorrect or incomplete delivery address was provided, delivery was refused, or the parcel was not collected from the delivery provider, please contact us.
Where appropriate, we may offer to resend the order subject to payment of any additional delivery costs.
This does not affect your statutory rights.
How to Request a Return
To request a return, please contact:
All Out Hobbys
Email: info@allouthobbys.co.uk
Please provide your order number, the product you wish to return and the reason for the return.
We will provide you with instructions explaining how and where to return your item.
Please do not return an item without first contacting us.
Contact Us
If you have any questions regarding a return, refund, damaged product or your consumer rights in relation to an order, please contact:
All Out Hobbys
Email: info@allouthobbys.co.uk
This Refund & Returns Policy does not affect your statutory rights under UK consumer law.